Shipping policy

Where we ship

We ship to all of Europe, the United States, the United Kingdom, Canada and Australia.

Europe means every country in the European Union, plus Switzerland, Norway, Iceland, Liechtenstein, Andorra, Monaco, San Marino, Vatican City, Gibraltar, the Faroe Islands, Albania, Bosnia and Herzegovina, Montenegro, North Macedonia and Serbia.

Shipping costs

Shipping is free on orders from €80. Below that, shipping is €14.95. This applies to every country we ship to.

In Europe you pay in euros. In the United States, the United Kingdom, Canada and Australia you pay in your own currency (USD, GBP, CAD or AUD). The shipping cost and the free-shipping amount are converted from euros at the current rate, and the exact amount is shown at checkout before you pay.

Delivery time

Your order is delivered within 3 to 5 business days after you place it. Business days are Monday to Friday, excluding Dutch public holidays. During busy periods, such as sales and the holiday season, it can occasionally take a little longer. Outside the European Union, customs checks can also add a few days. If we expect a delay, we let you know.

If your order has not arrived within 30 days, you can cancel it and we refund you in full.

Duties and import taxes

Orders shipped outside the European Union may be charged import duties and taxes (such as VAT, GST or sales tax) by your country's customs. These are not included in our prices or shipping costs, unless they are shown separately at checkout. If they apply, the carrier collects them from you before or on delivery. If you refuse a parcel because of these charges, we refund the product price minus the shipping and return costs.

Tracking

As soon as your order is on its way, you receive a shipping confirmation by email with a tracking link, so you can follow your parcel to your door.

Secured shipping

At checkout you can add Secured shipping for €4.95 (or the equivalent in your currency). It covers your order against loss, theft and damage in transit. If something goes wrong on the way, let us know and we send a replacement or refund you, without waiting for a carrier investigation.

Without Secured shipping you are of course still protected by law: we remain responsible for your order until it is delivered to you. Secured shipping simply makes the process faster and also covers theft after the parcel has been delivered to your address.

Wrong address or missed delivery

Please check your address carefully at checkout. If you notice a mistake, email us straight away and we will do our best to change it before your order ships. If a parcel is returned to us because of an incorrect address or because it was not collected, we contact you to arrange a new delivery. We may ask you to cover the cost of sending it again.

Damaged on arrival

If your order arrives damaged, please email contact@tinorcookware.com with your order number and a few photos, ideally within 7 days of delivery. We send a replacement or refund you in full.

Questions

Email us at contact@tinorcookware.com. We are happy to help.